Friday, August 3, 2018

View from the Other Side



I spend a lot of time on webcam working from my home office in Park City, UT, my sailboat in Half Moon Bay, CA or wherever else I am calling home. It is not always fun appearing on video but it is a small price to pay for the flexibility of working remotely. Over the years, I have actively encouraged my teams to turn on video for every meeting. It is not a popular request and it isn’t quite the same as meeting in person but video helps to bridge the distance and establish and maintain remote relationships.

One of the benefits of meeting via video is that you can put reminders just out of view of the camera. I have found this to be a great trick to remind myself of where to focus and what to pay specific attention to. When presenting remotely to large groups this has proven to be a very effective way to remind myself to smile (not one of my habits), or to project energy and excitement and to have fun. I may feel those things organically but projecting them over video requires a little bit of extra effort and a short reminder goes a long way.

The picture above shows my default reminders - smile, be calm, be the leader you would follow, be the inspiration you want to feel and perhaps most importantly, have fun and look at the camera. It may seem intuitive but looking at the reminder during a long video meeting has helped me correct bad posture, reduce nose picking and demonstrate to my teams, the company and our customers, the passion, energy and excitement I truly feel about our work. 



About David Verhaag 

David is the Vice President, Client Experience at Degreed, the lifelong learning platform. Prior to Degreed, David established and scaled the Customer Success function at Kahuna and HireVue and spent eight+ years with SuccessFactors where he led the development of the global Customer Value team. David lives in Park City, Utah.

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